Booking conditions

In order to protect the holiday budget of young families, we offer attractive special conditions for children when staying in their parents' room:

• Children up to 3 pay only €20.00 per day.
• Children from 3 to 8 receive a 50% reduction.
• Children from 9 to 11 receive a 30% reduction.
• Children and teenagers from 12 to 18 receive a 10% reduction.

For a third bed in the room categories Comfort, Superior, and Prestige you will receive a 10% discount.

For a reservation with breakfast, €14.00 per night will be deducted from the price indicated.

For single occupancy of a Comfort or Superior double room, we reserve the right to charge a surcharge of 75% on the room rate.

Here you will find our extensive 4-star inclusive services.

In order for us to definitively confirm your booking and prepare everything for your arrival, we ask you to send us a deposit. In case of cancellation the deposit is non-refundable, so we recommend that you purchase cancellation insurance.

CANCELLATION COVID19:

Free cancellation until 7 days before arrival if you cannot travel due to Covid19 reasons.

Early departure when on winter holiday:
When presenting a doctor’s certificate with a PCR test issued by the ‘Covid-19 Test Center Val Gardena’ there will be a no-hassle reimbursement of the rates for the days you will not be able to use for guests who test positive for COVID-19 and their fellow travellers.

We recommend you take out our Covid-19 travel insurance policy Hogast directly here.

CANCELLATION POLICY FOR OTHER DISEAS OR ACCIDENTS:

• Cancellation of your stay up to one month before arrival is free of charge.
• In case of cancellation 30 to 14 days before arrival, we keep the deposit.
• For cancellations 13 days or fewer before arrival we charge 80% of the total price minus the deposit.
• In case of late arrival, early departure, or unannounced no-show we charge 100% of the total price.